Refund Policy

Effective Date: 11.12.2024

Miss Feinful (operated by Heidi Østergaard) offers tailored branding services and digital products for female entrepreneurs. Due to the unique nature of these offerings, the following refund policy applies:

Digital Products

All sales of digital products are final. This includes templates, guides, e-books, and any other downloadable resources. Once a digital product has been purchased, no refunds will be issued due to the immediate and irrevocable access granted upon purchase.

Exceptions: If a technical issue prevents access to the purchased product, please contact us at heidi@feinful.com within 7 days of purchase, and I will assist in resolving the issue.

Services

Miss Feinful provides personalized branding services, including design, consulting, and mentorship. Due to the collaborative and customized nature of these services, refunds are not available once work has commenced or after services have been rendered.

Industry Standard Clause: If you feel a project does not align with agreed-upon goals, Miss Feinful will work to address your concerns through revision opportunities as outlined in your contract. Open communication is encouraged to ensure satisfaction throughout the project.

Policy for Disputed Transactions

For any issues with a purchase or service, we urge you to contact me directly at heidi@feinful.com. I value transparency and will work with you to address any valid concerns.

Contact Information

For any questions regarding this policy, please email me at heidi@feinful.com

By purchasing a digital product or service from Miss Feinful, you agree to this refund policy.